Terms and conditions

These regulatory provisions regulate the legal relationship and contract formation process between users (“User” or “Users”) and the company administering the website for services ordered via this platform.

This website located at https://ditrevi.it (the “Website”) and official email communications ending with @itaviva.com are owned and operated by ADUBA s.r.o., registered address at Baranecka 991, 906 13 Brezova pod Bradlom, Slovakia, VAT ID: SK2122413832 (“Operator”). Important Legal Statements: (a) The Operator and Website are NOT official primary ticket vendors. Instead, the Operator provides paid administrative management, consultancy, monitoring, and concierge acquisition services under an express, voluntary, specific, and paid representation mandate from the User; and (b) No direct commercial, legal, or official partnership exists between our company and the monument, its governing bodies, or official distributors.

Services available through this site are intended strictly for adult natural persons residing in the European Union with an EU tax address who explicitly consent to these terms. Minors and non-EU residents are prohibited from submitting service orders independently. Any booking submitted by a minor is legally deemed executed under the direct guidance and express consent of their parent or legal representative.

The Operator delivers dedicated administrative handling—including pre-purchase checks, order submission, status tracking, and 24/7 customer care—acting as a representative securing monument entry passes. We do not operate a ticket resale business or hold secondary ticket inventory; our role is solely as an intermediary agent executing orders under §§ 31–33b of Slovak Civil Code No. 40/1976 Coll. (the “Mandate”). The fee charged represents intermediary service compensation. Added Value Features Included: i. Free pre-purchase advisory and information assistance. ii. Data verification to identify typing or grammatical errors prior to ticket processing. iii. Personalized support and fast handling by experienced travel specialists. iv. Dedicated delivery guarantees and 24/7 customer service assistance. v. Contract withdrawal options governed by Section 7 of these terms, unlike standard direct box-office sales.

All documents and entry passes generated through the requested mandate will be sent directly to the email address provided during checkout as quickly as possible. If your documents do not arrive within a reasonable timeframe, please email help@itaviva.com with your full name and order reference.

Order Workflow Steps: 1. Selection: Choose your desired visit date, preferred time slot, and total number of visitors. 2. User Details: Fill out required contact fields (full name and email, verified via email PIN authentication). 3. Confirmation & Terms: Review total costs, accept these terms via mandatory checkboxes, and submit. 4. Payment: Finalize payment via the secure banking redirect. 5. Confirmation Email: An initial confirmation serves as your receipt, followed by a separate email containing your tickets. Digital invoices are issued automatically; paper invoices can be requested via help@itaviva.com.

Prices displayed on the Website are in Euros (€), include VAT and applicable statutory taxes, and apply exclusively to current online bookings. We reserve the right to revise prices at any time without notice. Orders placed prior to changes are honored at the checkout price. In case of an obvious pricing error, we will notify you immediately to either confirm at the corrected rate or cancel free of charge.

Payments are processed through authorized e-commerce payment gateways. Card credentials are encrypted via SSL protocols and processed directly by financial institutions—our system never receives or stores full card numbers. Card details are held only by payment processors for the duration required to process the charge, finalize the transaction, or process eligible refunds.

Under § 1829 of Slovak Civil Code (Act No. 89/2012 Coll.), Users have a 14-day right of withdrawal from the service agreement following payment confirmation. Cancellation Procedure: Email help@itaviva.com to request withdrawal. Requests are evaluated within 48 business hours according to the specific cancellation terms of the monument provider. By submitting a request, you authorize the Operator to claim the refund on your behalf from the ticket vendor. Approved refunds are issued within 14 days, though banking delays may occasionally extend processing up to 90 days. Rescheduling: Email help@itaviva.com with your booking reference. Time or date modifications depend strictly on venue terms and availability.

These terms remain valid as long as they are published on the Website. The Operator reserves the right to revise legal texts, site layout, or features at any time. Continued usage following updates constitutes agreement to the updated terms.

For questions, claims, or feedback, please contact our support team: - Email: help@itaviva.com - Address: Baranecka 991, 906 13 Brezova pod Bradlom, Slovakia

The Operator cannot guarantee 100% uninterrupted platform access, error-free operations, or complete protection against server-level technical faults or viruses.

Personal data collected during checkout is managed according to Regulation (EU) 2016/679 (GDPR) and Slovak Act No. 3/2018 as outlined in our full Privacy Notice.

If any clause of these terms is declared invalid or unenforceable, remaining sections remain fully active. Section titles exist solely for reader convenience and carry no legal interpretive weight.

These terms are governed by Slovak law. Disputes are subject to courts in Bratislava, Slovakia, unless consumer rules mandate otherwise. EU consumers may also resolve complaints via the official Online Dispute Resolution (ODR) portal under Regulation (EU) 524/2013.